Welcome to Fiv3Devs
►Any product from Fiv3Devs will be encrypted using keymaster/escrow, no matter if it is custom commissioned, a modification of any of our released product or any of our tebex store items. Fiv3Devs is not planning on selling any open decrypted product.
►Since texture files and images can be modified from every customer, Fiv3Devs will not be responsible if any copyrighted trademark will be used in any of our tebex products after the purchase. Fiv3Devs will NOT sell any product that includes a copyrighted trademark in it.
►Fiv3Devs owns intellectual property over any custom commissioned project and will only sell the user license to the commissionee
►Any decryption, stealing or resale attempt is considered unauthorized and will result in us revoking any license immediately. Fiv3Devs will act legally against these violations if necessary.
►The preferred channel of communication for any enquiry or support request is our discord server
►Since Fiv3Devs is based in Italy, because of different timezones, support to tickets is available during GMT+1 (Rome timezone) working hours, during nighttime and holydays response could be slower or not guaranteed.
►Fiv3Devs is reserving the right to remove any license of any product because of violations
►Any license recovery matter must be discussed directly with Tebex or CFX support , in accordance to the new measures introduced by Tebex .
►Refunds terms are provided by Tebex terms and conditions . If the refund is for an EU customer, the right of withdrawl law is applied and the refund can be issued up to 14 days after the purchase ( It is governed by Legislative Decree No 21/2014 which transposed Directive 2011/83/EU on consumer rights ) . National rules on the right of withdrawal do NOT apply to low-value contracts negotiated away from business premises (Article 47 paragraph 2 Consumer Code). For the purposes of the qualification of a "low-value contract", the limit under national law is € 50, in accordance with the EU law. .
►Any refund procedure for one of our tebex products must be discussed with our support team or with Tebex support team and is issued by the Tebex platform.
► No refunds will be issued by the Fiv3Devs team if the customer transfered the license to the wrong keymaster account or in the case of impossibility to transfer the asset. Also no refund will be issued by the Fiv3Devs team in the eventuality of the server owner using a shared/rented/not official server key.
►Support is intended to be provided only to problems related to our products and is not guaranteed if third party products / gameserver architectures / gamemodes are causing said issues.
►Chargeback attempts will result in a license revocation and no refund will be issued from Fiv3devs
►Customers that do not comply with our support team and make solving an issue harder or impossible won't be assisted and will be redirected towards tebex support.
►In order to recieve a refund, the tebex transaction id of the related purchase is mandatory.
►Gift cards are not refundable after the credit has been used
►Fiv3Devs is not liable for any kind of damage caused by a license interruption.
►Fiv3devs will not share any customer information with anyone without permission or a valid legal reason.
►Unless specified in the features of our tebex products, no script is included ( job system , map management , prop interactions , others )